Richard Millington, founder of Feverbee, shared tips on ways to encourage silent or mostly silent members to begin contributing to the conversation.
Rachel Happe, co-founder of The Community Roundtable, shared advice about demonstrating ROI through the lens of community management—and offered tips on finding the information that is most valuable to your institution.
David Spinks, founder and CEO of CMX Media, shared six fundamentals for successful community building, relevant to anyone who wants to build community in a virtual space regardless of its purpose or industry association.
Most of us who are responsible for managing online communities—whether private groups or publicly available platforms—are slowed by limited resources and a very long to-do lists. What can we do to make the most of our limited time and resources? Four tips on doing more with less.
Keith Hannon, assistant director, social media strategy at Cornell University, writes about what to look for when hiring a social media or community manager.
A recap of the #casesmc chat on community standards.