The Nov. 24 #casesmc chat was a special CASE Europe-edition discussion on crisis communications. The chat was co-moderated by Dave Musson, senior online communications officer (social media) at the University of Warwick. View the chat recap for tips on crafting a crisis plan and facing negative feedback on social media.

Interested in co-moderating a chat? Contact Meredith Barnett, online communications specialist, at @mer_barnett. View the chat schedule.