Twitter Chat Recap: Social Listening

Here’s a lesson from the Sept. 22 #casesmc Twitter chat on social listening: respond to both negative and positive feedback on social media—and remember that students tend to like animated GIFs.

For GIF tips, tools for social listening and more, view the chat recap. Caroline Deveau, director of digital communications at Trinity College in Hartford, Connecticut, co-moderated the discussion.

The next chat will be Oct. 13, 2015. View the chat schedule.

Interested in co-moderating a chat? Contact Meredith Barnett, online communications specialist, at @mer_barnett.

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